We are closing this incident as we have observed full service restoration across the Telstra and Vodafone networks in Australia. With these networks fully operational, core connectivity has returned to normal for the vast majority of our users.
Connections on the Optus network are still fluctuating. Our team will continue to work directly with our cellular provider to restore robust access to Optus, but we are closing this global incident alert as primary services have recovered.
If your device typically connects to Optus, you can bypass any remaining issues by manually forcing your device to connect to Telstra or Vodafone instead.
We sincerely apologize for the impact this outage had on your operations and greatly appreciate your patience as we worked to resolve it.
Posted Mar 12, 2026 - 12:12 CET
Monitoring
Observing Restored Service in Australia:
We are seeing positive signs of recovery for cellular service in Australia. We are actively observing stable connections returning on both the Vodafone and Telstra networks.
Connections on the Optus network are improving but are not yet 100% reliable.
We will continue monitoring the situation until we observe full stability across all networks before resolving this incident.
Posted Mar 09, 2026 - 22:35 CET
Update
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Posted Mar 08, 2026 - 16:57 CET
Update
Our team remains in close contact with our cellular network data provider to resolve the ongoing connectivity issues in Australia. While they work to restore full service across all local networks, we want to provide you with the best available methods to keep your operations running today.
1. Primary Recommendation: Wi-Fi / Hotspot Using a nearby local Wi-Fi network or a mobile phone hotspot is currently the most reliable way to connect. Please note that an active internet connection on your tablet is required if you need to create new pitches. You can find our hotspot guide here: https://help.tinylinemarker.com/hc/en-us/articles/21998778201117-How-Do-I-Use-My-Phone-As-Hotspot
2. Offline Operations If you only need to mark existing fields, you can operate the tablet offline. Simply ensure the tablet remains within Bluetooth range of the robot.
3. Manual Network Selection (Robots) We are seeing restored stability on robots when manually forcing them to connect to specific 4G networks. To do this: - Open the app and navigate to Settings > Internet. - Select Search for Operators (or Change Operator). - Select either "vodaphone AU" or "Telstra Mobile - 4G". - Guide for changing network operator: https://help.tinylinemarker.com/hc/en-us/articles/20339737526301-How-Do-I-Change-Network-Operator
4. Manual Network Selection (Tablets) Cellular connections on tablets remain largely unconfirmed, but you may have success by manually selecting a network: - Go to your tablet's Settings > Connections > Mobile networks > Network operators. - Disable "Select automatically" to force a search. - Choose "vodaphone AU".
We sincerely apologize that we can only provide this limited level of service at this time. We are treating this with the highest priority and will share another update as soon as the provider restores full network functionality.
Posted Mar 08, 2026 - 16:39 CET
Identified
Our cellular partner has identified the root cause of the ongoing outage in Australia. A network update deployed Wednesday evening (DK time) / Thursday morning (Australian time) was not implemented by local Australian network operators, impacting 2G/3G data connections. 4G networks remain unaffected.
Vodaphone has just applied the necessary changes, and we are seeing service begin to restore on that network. We are awaiting the remaining networks to do the same. In the meantime, we are testing a "4G-only" configuration to bypass the issue on all networks. You do not need to do anything.
We are continuing to investigate a major connectivity outage affecting devices in Australia. Our technical teams are working to identify the cause of the disruption.
We are continuing to investigate a major connectivity outage affecting devices in Australia. At this time, services in North America appear to have stabilized, and we are not seeing further reports of issues in that region. Our team is focused on identifying the cause of the ongoing disruption in Australia.
Posted Mar 05, 2026 - 22:14 CET
Investigating
We are currently investigating reports of cellular connectivity issues affecting robots and tablets in North America and Australia. Some users may experience difficulty connecting to the internet or our servers. We will provide an update as soon as more information is available.
Posted Mar 04, 2026 - 21:59 CET
This incident affected: SIM & Mobile Network (Australia & New Zealand).